Nature Green Bite - Website Policies & Terms
1. Privacy Policy
Introduction
At Nature Green Bite, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and interact with our services. By using our website, you agree to the collection and use of information as outlined in this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, payment details, etc.
- Payment Information: Credit card numbers, billing addresses, and other payment information (processed through secure third-party gateways).
- Usage Data: IP address, browser type, operating system, and interaction data with our website.
- Cookies and Tracking Technologies: Cookies are used to enhance the user experience, store user preferences, and help us analyze website traffic.
How We Use Your Information
We use the information we collect for the following purposes:
- Processing Orders: To process your purchases, manage transactions, and deliver products.
- Customer Communication: To provide order updates, respond to inquiries, and send promotional emails (if you opt-in).
- Improvement of Services: To analyze website performance, improve our website, and personalize your experience.
- Legal Compliance: To comply with applicable laws and regulatory requirements.
Data Protection and Security
We employ physical, electronic, and procedural safeguards to protect the information you provide. However, no method of data transmission over the internet or method of electronic storage is 100% secure.
Your Rights
- Access and Correction: You have the right to access and correct any personal data we hold.
- Data Deletion: You can request deletion of your data, subject to any legal obligations.
- Opting Out: You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or contacting us directly.
Cookies
By using our website, you consent to our use of cookies. You can manage or disable cookies through your browser settings.
Third-Party Services
We may share your data with trusted third-party service providers who assist us in processing payments, shipping products, or providing customer support.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated revision date.
2. Terms and Conditions
Introduction
By accessing or using the Nature Green Bite website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
Account Creation
To make purchases or access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and ensuring the accuracy of the details you provide.
Use of Website
- Lawful Use: You agree to use the website only for lawful purposes and in accordance with applicable laws.
- Prohibited Actions: You may not engage in fraudulent activity, distribute viruses, or attempt to hack or interfere with the security of the website.
Orders and Payment
- Order Acceptance: By placing an order on our website, you are making an offer to purchase the product. Orders are subject to availability and acceptance by us.
- Payment: Payments are processed securely through third-party gateways. You are responsible for all charges associated with your order, including taxes, shipping, and handling fees.
Intellectual Property
All content on the website, including images, text, logos, and trademarks, are the property of Nature Green Bite or our licensors. You may not copy, distribute, or reproduce any content from the website without prior written consent.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of the website or products, including lost profits, loss of data, or damage to systems.
Indemnification
You agree to indemnify and hold harmless Nature Green Bite, its employees, affiliates, and partners from any claims, damages, or expenses arising from your use of the website or violation of these terms.
Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes will be resolved in the courts of Patna Bihar.
Changes to Terms
We reserve the right to update these Terms and Conditions. Any updates will be posted on this page, and they will be effective immediately upon posting.
3. Cancellation and Refund Policy
Cancellation Policy
- Before Shipping: You may cancel your order before it is processed for shipping. Once the order has been dispatched, cancellations are no longer possible.
- To cancel, please contact us at team@naturegreenbite.com immediately. Provide your order number and request for cancellation.
Refund Policy
- Eligible for Refund: Refunds are provided for defective, damaged, or incorrectly shipped products.
- Timeframe: You must notify us within 4-5 days of receiving the product to initiate a return or refund.
- Return Process: Return items in their original, unused condition with packaging.
- Non-Refundable Items: Items that are not defective, used, or opened are not eligible for a refund.
Return Process
- Contact our customer support team at team@naturegreenbite.com.
- Provide your order number, reason for return, and any photos of the defective or damaged product.
- Follow our return instructions and send the product back in its original condition.
Refund Timeline
Refunds will be processed within 7-10 business days after we receive the returned product. You will be notified once the refund has been issued.
4. Shipping and Delivery Policy
Shipping Methods and Costs
- We offer multiple shipping options, including standard and expedited shipping. Shipping fees are calculated based on your location and the weight of the products.
- We ship domestically and internationally. International orders may incur additional customs duties and taxes, which are the responsibility of the customer.
Processing Time
- All orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
- Standard Shipping: Delivery takes approximately 5-7 business days for domestic orders.
- Expedited Shipping: Delivery takes approximately 2-3 business days for domestic orders.
Tracking
Once your order is shipped, we will provide a tracking number via email, so you can monitor your shipment.
Shipping Delays
Occasionally, shipping may be delayed due to unforeseen circumstances. We will notify you of any significant delays.
5. Cookie Policy
What Are Cookies?
Cookies are small data files stored on your device when you visit websites. They allow us to enhance your experience by remembering your preferences, analyzing trends, and tracking usage.
How We Use Cookies
- To personalize your browsing experience.
- To analyze website traffic and performance.
- To display relevant advertisements.
Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.
6. Terms of Service for Products
Product Descriptions
We make every effort to ensure the accuracy of product descriptions and images. However, we do not guarantee that the descriptions are completely accurate or error-free. If a product is misrepresented, we will resolve the issue by offering a replacement, exchange, or refund.
Pricing and Availability
- All prices are in INR and may change without notice.
- We reserve the right to modify prices or discontinue products at any time.
Product Warranty
- Our products come with a manufacturer’s warranty (if applicable). Please refer to the product description for specific warranty details.
7. Compliance with Laws
Data Protection Laws
We comply with relevant data protection and privacy laws, including but not limited to:
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (under the Information Technology Act, 2000) – This regulation governs the collection, storage, and processing of sensitive personal data in India, specifying how businesses should handle and protect personal data.
- Personal Data Protection Bill, 2019 (if passed) – The Bill aims to provide a comprehensive framework for the protection of personal data in India and establishes how businesses should handle, store, and process personal data.
Consumer Protection Laws
We comply with consumer protection laws in India, including but not limited to:
- Consumer Protection Act, 2019 – This Act safeguards consumer rights, including provisions for e-commerce transactions, ensuring protection against unfair trade practices, counterfeit goods, and misleading advertising. It also establishes regulatory frameworks for e-commerce platforms.
Intellectual Property Laws
We respect and comply with intellectual property laws in India, including:
- Indian Copyright Act, 1957 – Governs the protection of original literary, artistic, and musical works in India.
- Patents Act, 1970 – Governs the registration and protection of patents in India.
- Trademarks Act, 1999 – Regulates the registration and protection of trademarks in India.
Conclusion
By using Nature Green Bite’s website, you agree to abide by these comprehensive terms, policies, and conditions. We encourage you to review them regularly to stay informed of any changes. For any questions or concerns, feel free to contact us at team@naturegreenbite.com.